FREQUENTLY ASKED QUESTIONS
While the Official Rules outline the complete details of this promotion, your question may already be answered below.
- Q. What are the prizes for this promotion?
- A. See the Official Rules for complete details.
- Q. How many prizes could I win?
- A. One sweepstakes prize per person/household.
- Q. How will I know if I'm a sweepstakes winner?
- A. The prize drawings will be held on or around 2/19, 2/26, 3/5, and 3/12. If a winner entered through Instagram or Twitter, he/she will be notified via Direct Message on Instagram or Twitter. If a winner entered through the microsite or mail-in methods of entry, he/she will be notified by email or phone.
- Q. I got a message that I've already entered today, but I haven't. What should I do?
- A. Make sure you are visiting https://kraft.promo.eprize.com/shawshockey/ directly rather than a bookmarked page in your browser.
- Q. I think I’m having technical issues. What should I do?
- Q. I’m having trouble entering a code. What should I do?
- A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
- Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
- A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact firstname.lastname@example.org and provide your updated information.
- Q. Why can’t I use my P.O. Box address to register or claim my prize?
- A. Your home address allows us to identify your residence for eligibility purposes.
Still have a question? Please complete this form. Please note: a response may take up to three business days.